Home › Forums › Where I Stand › IS SELF MANAGEMENT BECOMING TOO MUCH ABOUT "SELF" IDEAS WITH THE GM? › Reply To: IS SELF MANAGEMENT BECOMING TOO MUCH ABOUT "SELF" IDEAS WITH THE GM?
I went to a candidate debate today and a resident made a very interesting commentary. She said she asked Sandy Seddon why SCA no longer seems to have such a high rating after being named one of the best senior communities in the country several years ago. She stated Sandy told her it was because residents don’t get along and there are some who constantly go to the Real Estate Division and file complaints against the board.
This is a very old and tired tale from long before Sandy came here. Attempting to blame residents with the back-bone to stand up for themselves and fight back against a board that will not correct wrong-doing. Let me repeat what I have written so many times the words should be able to type themselves… This is the procedure for complaints to the division; A certified letter must be sent to the board and time given for them to respond. If the board does NOT respond, then the resident may file the complaint attaching a copy of the letter to the board, the signed green card showing the letter went certified.
Next the division invites both a representative from the board and the resident in for a “sit-down to talk over the problem and see if it can be solved amicably. If it cannot it goes to mediation, still no agreement, arbitration. If that fails then the resident is free to go to small claims court.
The point is that the board get the chance to settle the problem before ANY COMPLAINT GOES TO THE DIVISION. The issue is that SCA never, or rarely opts to even attempt to do that.
I was president of the Whitney Ranch HOA for 5 years before moving to Anthem. In those 5 years we NEVER had 1 complaint filed with NRED. The difference was we were a RESIDENT FRIENDLY COMMUNITY. Something Anthem has NEVER been in all the years I have lived here.