What Were They Thinking?

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What Were They Thinking?

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    Rana Goodman

    Have you ever received a note, billing statement or letter from a major corporation or business and as you read it, you stare at the page and just scratch your head, wondering…… what the heck were they thinking?

    I did, twice as a matter of fact, just this week. The first came in the form of an email from NV Energy. The statement politely thanked me for my payment and noted that I had a balance due of 15 cents…… No, that was not a typo, it was fifteen cents due and payable by the 24th of June!

    Scratching my head for a moment I decided it would be a perfect topic for my next Rana’s Rant currently on the Vegas Voice You Tube channel, but first I needed to talk to all of you about it thinking you might enjoy a good laugh.

    I sat down a wrote an email back to NV Energy customer service pointing out the following, (I have a habit of pointing out the obvious but still cannot resist doing so). I wrote; The cost of postage is .48 cents per stamp, the cost of gasoline as of June 24, 2021 was 3.75 per gallon for regular, 3.95 for premium yet you actually expect me to either drive (or mail) to your office within the week and deliver 15 cents. I would love the name of the executive or management person that came up with this absurdity or would you prefer to take the most logical step in the world and add the 15 cents to my next bill?

    I received an email in reply telling me that the balance will indeed be on my next bill.

    The next note came via United States Postal Service; It arrived in a 9 x 12 manila envelope 4 pages, double faced in font size 24. Had the font been normal size the packet would have been 2 pages at the most.

     It was a copy of my bill from Cox Communications for my internet service, mind you several days prior I received the regular bill from cox with all the information needed to pay the bill.

    The part that caught my ire was the following paragraph that read; Make your life easier and GO GREEN! With paperless billing you get rid of paper bills and can access your account online any time, while saving trees!  Well my goodness, I know I was not the only one of Cox clients to receive this billing so think about this, ponder how many clients per month get billed by them and ask yourself how many trees were saved by this stupid and needless waste of paper?

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